Maintenance & Support

We do not disappear after launch

Ongoing maintenance, security updates, performance monitoring, and fast support — so your systems keep running and your business never stops.

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What you get

Maintenance & Support covers

Security updates

Monthly security updates keep every system patched and current, not a time bomb waiting for a vulnerability.

Uptime monitoring

24/7 monitoring with alerts, so small issues are caught before they become downtime.

Automated backups

Scheduled backups with restores tested periodically, so they're actually usable when you need them.

Priority response

Critical issues acknowledged within hours, with SLA-backed commitments on every plan.

Change requests

A monthly allowance of changes — content, forms, reports — handled by a team that knows your system.

Monthly reporting

A clear summary of what changed, what was monitored, and what's coming next.

Who it's for

Built for industries like yours

SMB Enterprises Retail Distribution Healthcare Education

Common questions

Straight answers, no jargon

Do you maintain systems built by other developers?

Yes. We regularly take over maintenance of systems we didn't build — websites, ERP installations, custom applications. We start with a technical audit to understand what we're working with.

What does the response-time commitment mean?

Response time is how quickly we acknowledge your support request. Resolution time depends on the issue's complexity. Critical system-down issues are always prioritised regardless of plan tier.

What counts as a change request?

A change request is any modification to existing functionality — updating content, adjusting a form, changing a report layout. New features or major redesigns are scoped separately.

Can I upgrade or downgrade my plan?

Yes. Plans are month-to-month. You can upgrade anytime and downgrade with 30 days' notice.

Is data backup included?

Yes. All plans include automated backup management — daily backups on Business and Enterprise plans, monthly on Basic — and we test restores periodically to ensure they're usable.

Maintenance & Support: Why We Never Treat Launch as Done

Launch day is the start of a system's life, not the end of a project. What an SLA-backed support plan actually covers, and why we build it into every engagement.

M Mohammed Irfan