WhatsApp Automation

Automate WhatsApp. Never miss a lead again.

Use the WhatsApp Business API to automatically respond to leads, send order updates, collect payments, and follow up — without manual effort.

Discuss WhatsApp Automation on WhatsApp Get a Quote

What you get

WhatsApp Automation covers

Instant lead response

New inquiries answered within seconds, details collected, and leads logged to your CRM automatically.

Order confirmations

Customers get automatic WhatsApp updates when orders are placed, processed, and delivered.

Payment reminders

Scheduled payment reminders reduce outstanding invoices without manual follow-up.

Appointment reminders

Automatic confirmation and reminder messages that cut no-shows.

Feedback collection

Post-sale automated messages that collect reviews and satisfaction scores.

Team handoff

Smart routing that escalates complex conversations to the right team member.

How it works

From enquiry to go-live

Meta business verification

We handle your WhatsApp Business API application and Meta Business account verification on your behalf.

Automation design

We map out the message flows — auto-replies, order updates, reminders — based on your business operations.

Build & integration

We connect the WhatsApp API to your CRM, ERP, or order system, and build the message templates and chatbot logic.

Testing & go-live

We test every flow end-to-end, train your team to monitor conversations, then go live.

Common questions

Straight answers, no jargon

What is the WhatsApp Business API and how is it different from the regular WhatsApp Business app?

The WhatsApp Business App is for manual use by one person. The API connects WhatsApp to your business systems — allowing automation, bulk messaging, chatbots, and integration with your CRM or ERP, at volumes no person could handle.

Is WhatsApp automation legal in India?

Yes, fully. The WhatsApp Business API is an official Meta product and all messages follow WhatsApp's business messaging policy. Promotional broadcasts require user opt-in — we set this up correctly from the start.

Can I send bulk promotional messages via WhatsApp?

Yes, to customers who have opted in. WhatsApp allows template-based broadcast messages to opted-in contacts — ideal for offers, reminders, and updates. Unsolicited spam is not allowed and can result in account suspension.

How long does setup take?

WhatsApp Business API approval from Meta takes 1–3 days. Building and connecting the automation to your existing systems takes another 1–3 weeks depending on complexity.

Do you handle the WhatsApp Business API application process?

Yes. We manage the entire Meta Business Verification and API application process on your behalf, so you don't have to deal with the technical setup.

Do you provide WhatsApp automation for companies in India?

Yes. IRFATECH sets up the WhatsApp Business API and automation for Indian SMBs — instant lead response, order updates, and payment reminders — connected to your CRM or ERP. We also serve businesses in Timor-Leste.

WhatsApp Business Automation for India: A Practical Guide

Why WhatsApp is the right automation channel for Indian and Timor-Leste SMBs, the difference between the official Cloud API and unofficial tools, and what to automate first.

M Mohammed Irfan

March 24, 2026 1 min read

#WhatsApp #Automation #India

WhatsApp is where your customers are

Let us build automation that converts conversations into customers — automatically.